Return Instructions
- We are unable to accept items with damaged packaging, signs of wear, or those lacking their original tags and packaging.
- When shipping your return, use a trackable shipping service. Once you have the tracking information, please share it with us, along with the name of the courier used.
- Please note that shipping costs are the responsibility of the customer. However, if you choose to exchange your return for another item, we will cover the return shipment for the replacement item. If your address is a remote area, we will ask you to please cover half of the remote area shipping cost.
Please be aware that failing to adhere to these instructions may result in the refusal of your return.
RETURN POLICYIf for any reason you are not entirely happy with your order, you can return it if you comply with the return policy:
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and with all tags and packaging intact.
- The request for a return must be made within two weeks (15 days) from the date of receipt of the package.
- Proof of purchase, such as an order number or receipt, must be provided.
Return Shipping Cost
Customers are responsible for the return shipping cost unless the return is due to a quality issue or a fulfillment mistake. We recommend using a trackable shipping method to ensure the safe return of the item. Upon receiving the returned item, we will inspect it to verify its condition.
Initiating a Return
If you meet the eligibility criteria mentioned above and wish to return an item, please follow these simple steps:
- Fill in our return form here within the two-week return window.
- Once we receive the form, our customer support representative will get in contact and guide you through the return process.
Refund or Exchange Process
Once we receive the returned item and confirm that it meets the eligibility criteria, we will process the refund or exchange as follows:
Refund: The refund will be issued only to the original payment method used for the purchase. Please allow 5 to 10 business days for the refund to reflect in your account, depending on your payment provider’s policies.
We will refund the amount of the product but not the expenses associated with the order such as shipping cost.
Exchange: If you request an exchange for a different item, we will process the exchange promptly. In case the exchange item is more expensive, we will ask you to pay the difference, in the opposite case, we will refund the difference.
Contact Us
If you have any questions or concerns regarding our return policy, feel free to reach out to our customer support team at service@wearpump.com.
