Before returning any products, please note that we do not accept torn packaging, worn, or any product that does not contain its original tagging or packaging. If your items do not comply with the above, it WILL be refused for an exchange or refund.
Shipping costs for returns are paid by the customer(you). PUMP! only covers the cost of sending an item back to the customer if the return was for an exchange.
Refunds are made for products returned and for the price you payed at the time of purchase. Please note if you selected an express shipment service at the time of purchase, that we do not refund this cost.
In case of any errors on our part with your order, costs including your express shipments will be covered and or refunded.
As soon as we receive your return a member of our team will evaluate the item/s and you’ll receive an email confirmation once we have approved your return.
Reimbursements will be done to your original form of payment once the return has been processed. Refunds can take up to 10 business days to appear on your card statements after it has been processed.
If your items comply with the above, please follow the attached instructions for your return.
Marlon – PUMP! Returns & Refunds.
2724 Rue Sherbrooke Est
Montreal , QC, Canada
Only trackable service via USPS must be used. Be sure to ONLY use USPS (United States Postal Service) to ship your returning goods. Any other carrier will not be accepted as they will charge duties to you to reimport into Canada.
You must indicate on the package (or any other label that you add) that the reason for the shipment is: RETURN OF GOODS.
When asked what the value of the merchandise you are returning, you MUST NOT enter a value greater than 10$ USD. We suggest entering 1$ per each item being returned. If you are returning 3 items also make sure the value you put is not greater than a total of $10. I.E: Returning 3x items= $3 Total.
Please DO NOT USE UPS – DO NOT USE FEDEX – DO NOT USE DHL as you will be charged duties and PUMP! will not accept these deliveries, and packages will be sent back to you by the carrier.
Unfortunately Your return will be refused if these instructions are not followed
For questions or concerns please use the contact us.