Free shipping on all orders over US$90

Please make sure your address is complete and that any apartment or house number or letter is not missing. If your order has shipped additional fees may apply for updates or corrections with the carrier. PUMP! is not responsible for an incorrect address once it has left its facilities.

No P.O. Boxes Allowed. Carriers no longer deliver to P.O. Boxes.

If you are purchasing from Latin America and you are located in these countries (México, Ecuador, El Salvador, Paraguay, Perú, Uruguay and Venezuela) please bear in mind that additional duties charges may apply to your order upon arrival.

If you are purchasing from Asia/Africa and you are located in these countries (Israel, India, Saudi Arabia, Qatar, Lebanon, Afghanistan, Pakistan, Egypt, Kuwait, Iran, United Arab Emirates, China, Japan, South Korea, Kuwait) please bear in mind that additional duties charges may apply to your order upon arrival.

Additionally, Australia and New Zealand orders are not exempt from duties and taxes.

Europe and United Kingdom orders are subject to your local taxes which are calculated at checkout

If you are purchasing from Europe, United Kingdom and Chile and DHL contact you to complete a duty payment, please DO NOT complete any payment and CONTACT US immediately at service@wearpump.com, we will do the necessary arrangements, so you don’t have to pay any additional fees.

Please consider you may have to pay an additional shipping cost if your area is considered as a remote area for the carrier, we will contact you in case this happens.

Size Chart

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Customer Service

Orders placed between 10am and 5pm EST (eastern standard time) cannot be canceled. orders placed between 5pm EST to 10am EST can only be canceled within these hours on the same day the order was created. We encourage you to message us service@wearpump.com as quickly as possible for cancelations. We will always do our best to cancel anything for you. However, should your request be outside the above-mentioned hours it is possible we cannot cancel an order processed for shipping.

Europe:

  • DHL Worldwide (5-7 days): Purchases over USD $80.00 = Free Shipping
  • Purchases Under USD $80.00 = USD $16.00

United Kingdom:

  • DHL Worldwide (5-7 days): Purchases over USD $80.00 = Free Shipping
  • Purchases Under USD $80.00 = USD $16.00

Australia & New Zealand:

  • DHL Worldwide (5-7 days): Purchases over USD $100.00 = Free Shipping
  • Purchases Under USD $100.00 = USD $24.00

Asia & Africa:

  • DHL Worldwide (5-7 days): Purchases over USD $100.00 = Free Shipping
  • Purchases Under USD $100.00 = USD $24.00

LATAM:

  • DHL Worldwide (5-7 days): Purchases over USD $90.00 = Free Shipping
  • Purchases Under USD $90.00 = USD $16.00

Thank you for your interest in PUMP!
We gladly accept all potential applications for Wholesale Partners.

Please follow the directions below to apply:
https://forms.wearpump.com/
Best of luck!

If your address was input incorrectly and/or there is missing an apartment number, you must contact us at service@wearpump.com immediately.

If your order is processed and/or shipped by our system, it will be too late to change the shipping information. From here you can follow the below options:

If your order is missing your apartment and/or suite number, we recommend leaving a note at your mailbox or front desk for the mail courier to bring the package to your correct apartment.

If your order has a completely incorrect address, please contact us at service@wearpump.com for further information.

To know the status of your order you can go to your Account, there you can see all your orders, select the order you want to track, there you can see the status of your order and the tracking number.

Click here to see your Account

If you do not have an account with us, you can go to the following link

Click here to track your Order

There you must enter your order number and the email with which you placed your order.

In case you do not know the status of your order you can contact us by email

service@wearpump.com

You can reset your password at the following link: Reset My Password

You will receive a link in your email, if you don’t find our email in your inbox please check your spam.

If you do not receive the email you can contact our customer service team.

Contact Support

In the Checkout Page you can find a field to enter your discount code.

Checkout

Before returning any underwear, please note that we do not accept torn packaging, worn, or any product that does not contain its original tagging or packaging. If your items do not comply with the above, it WILL be refused.

To apply for a return click on the following link

Click Here

We have different means of payment so that you can make your purchases easily. Some of the payment methods can be disabled according to different conditions at the time of purchase, such as delivery address.

Canada (Currency $CAD)

United States & International (Currency $USD)

Europe (Currency €EUR)

United Kingdom (Currency £GBP)

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