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Please make sure your address is complete and that any apartment or house number or letter is not missing. If your order has shipped additional fees may apply for updates or corrections with the carrier. PUMP! is not responsible for an incorrect address once it has left its facilities.
No P.O. Boxes Allowed. Carriers no longer deliver to P.O. Boxes.
If you are purchasing from Latin America and you are located in these countries (México, Ecuador, El Salvador, Paraguay, Perú, Uruguay and Venezuela) please bear in mind that additional duties charges may apply to your order upon arrival.
If you are purchasing from Asia/Africa and you are located in these countries (Israel, India, Saudi Arabia, Qatar, Lebanon, Afghanistan, Pakistan, Egypt, Kuwait, Iran, United Arab Emirates, China, Japan, South Korea, Kuwait) please bear in mind that additional duties charges may apply to your order upon arrival.
Additionally, Australia and New Zealand orders are not exempt from duties and taxes.
Europe and United Kingdom orders are subject to your local taxes which are calculated at checkout
If you are purchasing from Europe, United Kingdom and Chile and DHL contact you to complete a duty payment, please DO NOT complete any payment and CONTACT US immediately at firstname.lastname@example.org, we will do the necessary arrangements, so you don’t have to pay any additional fees.
Please consider you may have to pay an additional shipping cost if your area is considered as a remote area for the carrier, we will contact you in case this happens.