Please make sure your address is complete and that any apartment or house number or letter is not missing. If your order has shipped additional fees may apply for updates or corrections with the carrier. PUMP! is not responsible for an incorrect address once it has left its facilities.
No P.O. Boxes Allowed. Carriers no longer deliver to P.O. Boxes.
If you are purchasing from Europe, United kingdom and Chile and DHL contact you to complete a duty payment, please DO NOT complete any payment and CONTACT US immediately at firstname.lastname@example.org, we will do the necessary arrangements so you don’t have to pay any additional fees.
Please consider you may have to pay an additional shipping cost if your area is considered as a remote area for the carrier, we will contact you if this case happens.
If you are purchasing from these countries (Brasil, México, Ecuador, Argentina, Costa Rica, El Salvador, Paraguay, Perú, Uruguay and Venezuela) please consider you may have to pay duties and taxes to your country’s goverment. This is because you are importing goods from a foreign country into your own country. Unfortunately PUMP! Underwear does not collect these duties taxes on your behalf